Deliveries and Returns

Deliveries

The website Noble Home, Unipessoal, Lda., the owner of Cama em Pontois committed to ensuring that products purchased in our online store are delivered promptly and efficiently, guaranteeing the quality and integrity of all orders.

Delivery Methods

Deliveries are made via the courier MRW, offering reliable and fast service. After shipment, customers will receive a tracking code by email, allowing real-time monitoring of the delivery status.

Delivery Areas

We currently deliver to:

  • Mainland Portugal
  • Spain

We plan to expand our service to other countries in the future, and any updates will be communicated beforehand.

Delivery Times

  • Mainland Portugal: Up to 2 business days after payment confirmation.
  • Spain: Up to 3 business days after payment confirmation.

These timeframes are estimates and may vary due to unforeseen circumstances such as holidays, strikes, or logistical issues. In the event of significant delays, the customer will be informed.

Delivery Costs

Shipping costs are calculated automatically at checkout, based on the weight, dimensions, and destination of the order.

For Mainland PortugalOrders above a minimum value may qualify for free shipping.

For Spainany Any customs fees, import taxes, or additional costs are the customer’s responsibility. We recommend reviewing the customs policies of the destination country in advance.

Delivery Conditions

  • Customers will receive an email confirmation of shipment along with the tracking code.
  • It is essential to provide an accurate address, as errors or delays due to incorrect addresses are not the responsibility of Cama em Ponto..

Undelivered or Lost Orders

If the order is not delivered within the estimated timeframe, the customer should contact us at geral@camaemponto.comproviding the order number and tracking code. We will investigate with the courier and take necessary actions, such as resending the product or issuing a refund.

Returns and Exchanges

Canceling an Order Before Shipment

Customers can cancel orders before dispatch by:

  • Checking the order status in the "Order History" section of their account on the website.
  • Contacting Customer Service immediately

If the order has already been shipped, cancellation is only possible by refusing receipt upon delivery. Once the product is returned to our warehouse, a refund will be processed within 14 business days.

Returning Defective or Non-Compliant Products

The website Cama em Ponto accepts returns of products with manufacturing defects or non-conformities within 14 days of receipt. To utilize this right:

  • Products must retain their original identification tags.
  • They must not show signs of misuse or additional wear.

If the claim is validated by our team:

  • A full refund will be issued, including shipping and return costs, or
  • A replacement product will be offered at no additional cost.

Returns Due to Change of Mind

Customers can return products within 14 days, according to the Right of Withdrawal, to ensure acceptance:

  • The product must be in perfect condition, with no signs of use or washing.
  • The original packaging must be intact.
  • Products sold as sets or promotional bundles must be returned in full.

Exclusions::

  • Personalized or custom-made products cannot be returned.
  • Altered, damaged, or used items will not be accepted.

Return Procedure

  1. Contact Customer Service for specific instructions on how to send the returned product.
  2. Ensure the product is securely packaged to prevent damage during transit.
  3. Ship the order to the address provided by the support team.

Product Exchanges

For exchanges:

  • Contact Customer Service to arrange the return of the original product and the delivery of the new one.
  • Shipping costs related to exchanges, except in cases of defects or errors by Cama em Ponto, will be the customer's responsibility.

Exchanges are subject to stock availability. If unavailable, an alternative may be offered, or a refund will be issued.

Refunds

  • Refunds will be made via the original payment method.
  • For payments made with ATMcustomers will be asked to provide their IBAN for refund processing.
  • Refunds will be processed within 14 business days, after the return is confirmed.

Customs Responsibility

For international shipments, specifically to Spain:

  • Cama em Ponto is not responsible for customs fees or additional taxes imposed at the destination.
  • We recommend customers check local regulations to avoid unexpected charges.

Additional Information

For more details or inquiries, consult:

  • The website Warranty Policy, for issues with products beyond the return period.
  • Our Customer Service,is vailable to clarify any concerns regarding returns, exchanges, or refunds.

We are dedicated to providing a fair and transparent shopping experience.

Contact

For any questions about deliveries, returns, or exchanges, please contact us at geral@camaemponto.com.