{"id":518,"date":"2024-11-20T13:21:53","date_gmt":"2024-11-20T13:21:53","guid":{"rendered":"https:\/\/camaemponto.com\/?page_id=518"},"modified":"2025-11-28T20:28:27","modified_gmt":"2025-11-28T20:28:27","slug":"deliveries-and-returns","status":"publish","type":"page","link":"https:\/\/camaemponto.com\/en\/deliveries-and-returns\/","title":{"rendered":"Deliveries and Returns"},"content":{"rendered":"<h2 class=\"wp-block-heading\"><strong>Deliveries<\/strong><\/h2>\n\n\n\n<p>The website <strong>Noble Home, Unipessoal, Lda.<\/strong>, the owner of <strong>Cama em Ponto<\/strong>is committed to ensuring that products purchased in our online store are delivered promptly and efficiently, guaranteeing the quality and integrity of all orders.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Delivery Methods<\/strong><\/h3>\n\n\n\n<p>Deliveries are made via the courier <strong>MRW<\/strong>, offering reliable and fast service. After shipment, customers will receive a <strong>tracking code by email<\/strong>, allowing real-time monitoring of the delivery status.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Delivery Areas<\/strong><\/h3>\n\n\n\n<p>We currently deliver to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Mainland Portugal<\/strong><\/li>\n\n\n\n<li><strong>Europe (Germany, Andorra, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Sweden<\/strong>).<\/li>\n<\/ul>\n\n\n\n<p>We plan to expand our service to other countries in the future, and any updates will be communicated beforehand.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Delivery Times<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Mainland Portugal<\/strong>: Up to 2 business days after payment confirmation.<\/li>\n\n\n\n<li><strong>Europe<\/strong>Up to 5 business days after payment confirmation.<\/li>\n<\/ul>\n\n\n\n<p>These timeframes are estimates and may vary due to unforeseen circumstances such as holidays, strikes, or logistical issues. In the event of significant delays, the customer will be informed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Delivery Costs<\/strong><\/h3>\n\n\n\n<p>Shipping costs are calculated automatically at checkout, based on the weight, dimensions, and destination of the order.<\/p>\n\n\n\n<p>For purchases above a minimum amount (\u20ac120), you can benefit from <strong>free shipping<\/strong>.<\/p>\n\n\n\n<p>In the case of<strong>and other European countries<\/strong>any <strong>Any customs fees, import taxes, or additional costs<\/strong> are the customer\u2019s responsibility. We recommend reviewing the customs policies of the destination country in advance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Delivery Conditions<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers will receive an email confirmation of shipment along with the tracking code.<\/li>\n\n\n\n<li>It is essential to provide an accurate address, as <strong>errors or delays due to incorrect addresses are not the responsibility of Cama em Ponto.<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Undelivered or Lost Orders<\/strong><\/h3>\n\n\n\n<p>If the order is not delivered within the estimated timeframe, the customer should contact us at <strong><a>geral@camaemponto.com<\/a><\/strong>providing the order number and tracking code. We will investigate with the courier and take necessary actions, such as resending the product or issuing a refund.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Returns and Exchanges<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Canceling an Order Before Shipment<\/h3>\n\n\n\n<p>Customers can cancel orders before dispatch by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Checking the order status in the \"Order History\" section of their account on the website.<\/li>\n\n\n\n<li>Contacting <strong>Customer Service<\/strong> immediately<\/li>\n<\/ul>\n\n\n\n<p>If the order has already been shipped, cancellation is only possible by refusing receipt upon delivery. Once the product is returned to our warehouse, a refund will be processed within 14 business days.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Returning Defective or Non-Compliant Products<\/h3>\n\n\n\n<p>The website <strong>Cama em Ponto<\/strong> accepts returns of products with manufacturing defects or non-conformities within <strong>14 days<\/strong> of receipt. To utilize this right:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products must retain their original identification tags.<\/li>\n\n\n\n<li>They must not show signs of misuse or additional wear.<\/li>\n<\/ul>\n\n\n\n<p>If the claim is validated by our team:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A full refund will be issued, including shipping and return costs, or<\/li>\n\n\n\n<li>A replacement product will be offered at no additional cost.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Returns Due to Change of Mind<\/h3>\n\n\n\n<p>Customers can return products within <strong>14 days<\/strong>, according to the <strong>Right of Withdrawal<\/strong>, to ensure acceptance:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product must be in perfect condition, with no signs of use or washing.<\/li>\n\n\n\n<li>The original packaging must be intact.<\/li>\n\n\n\n<li>Products sold as sets or promotional bundles must be returned in full.<\/li>\n<\/ul>\n\n\n\n<p><strong>Exclusions:<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personalized or custom-made products cannot be returned.<\/li>\n\n\n\n<li>Altered, damaged, or used items will not be accepted.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Return Procedure<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact <strong>Customer Service<\/strong> for specific instructions on how to send the returned product.<\/li>\n\n\n\n<li>Ensure the product is securely packaged to prevent damage during transit.<\/li>\n\n\n\n<li>Ship the order to the address provided by the support team.<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">Product Exchanges<\/h4>\n\n\n\n<p>For exchanges:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact <strong>Customer Service<\/strong> to arrange the return of the original product and the delivery of the new one.<\/li>\n\n\n\n<li>Shipping costs related to exchanges, except in cases of defects or errors by <strong>Cama em Ponto<\/strong>, will be the customer's responsibility.<\/li>\n<\/ul>\n\n\n\n<p>Exchanges are subject to stock availability. If unavailable, an alternative may be offered, or a refund will be issued.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Refunds<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds will be made via the original payment method.<\/li>\n\n\n\n<li>For payments made with <strong>ATM<\/strong>customers will be asked to provide their <strong>IBAN<\/strong> for refund processing.<\/li>\n\n\n\n<li>Refunds will be processed within <strong>14 business days<\/strong>, after the return is confirmed.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Customs Responsibility<\/h3>\n\n\n\n<p>For international shipments, specifically to Spain:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cama em Ponto<\/strong> is not responsible for customs fees or additional taxes imposed at the destination.<\/li>\n\n\n\n<li>We recommend customers check local regulations to avoid unexpected charges.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Additional Information<\/h3>\n\n\n\n<p>For more details or inquiries, consult:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The website <strong>Warranty Policy<\/strong>, for issues with products beyond the return period.<\/li>\n\n\n\n<li class=\"translation-block\">The <strong>Customer Service<\/strong>, available to answer any questions regarding returns, exchanges or refunds.<\/li>\n<\/ul>\n\n\n\n<p>We are dedicated to providing a fair and transparent shopping experience.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Contact<\/strong><\/h3>\n\n\n\n<p>For any questions about deliveries, returns, or exchanges, please contact us at <strong><a>geral@camaemponto.com<\/a><\/strong>.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Noble Home, Unipessoal, Lda., owner of the Cama em Ponto brand, is committed to ensuring that products purchased in our online store are delivered quickly and efficiently, guaranteeing the quality and integrity of orders. Delivery methods Deliveries are made via the MRW carrier, offering a reliable and fast service. After dispatch, the customer will receive a tracking code by e-mail, which will allow them to follow the status of the delivery in real time. Delivery areas We currently deliver to: We plan to expand the service to other countries in the future. Any changes will be communicated in advance. Delivery times These times are estimates and may vary due to unforeseen events such as public holidays, strikes or logistical difficulties. In the event of a significant delay, the customer will be informed. Delivery costs Shipping costs are calculated automatically at the time of purchase, based on the weight, dimensions and destination of the order. Purchases over a minimum value (\u20ac120) can benefit from free delivery. In the case of other European countries, any customs duties, import taxes or additional costs are the responsibility of the customer. We recommend that you check the customs policies of the destination country beforehand. Delivery conditions Undelivered or lost orders If the order is not delivered within the estimated time, the customer should contact us via geral@camaemponto.com, indicating the order number and tracking code. We will open an investigation with the carrier and take the necessary measures, such as reshipping the product or refunding it. Returns and Exchanges Cancellation of Order Before Shipment Customers can cancel orders before shipment. To do so, they must: If the order has already been shipped, cancellation will only be possible upon refusal of receipt at the time of delivery. Once the product has been returned to our warehouses, the refund will be processed within a maximum of 14 working days. Returns of defective or non-conforming products CAMA EM PONTO accepts returns of products with manufacturing defects or non-conformities within 14 days of receipt. To take advantage of this right: If the complaint is confirmed by our team: Return by withdrawal Customers can return products by withdrawal within 14 days, in accordance with the Right of Free Resolution. To ensure acceptance: Exclusions: Returns procedure Product exchange For exchanges: Exchanges are subject to stock availability. In the event of unavailability, an alternative may be offered or a refund issued. Refunds Customs Liability For international shipments, particularly to Spain: Additional Information For further information or questions, please consult: We are committed to ensuring a fair and transparent shopping experience. Contacts For any questions relating to deliveries, returns or exchanges, the customer can contact us at geral@camaemponto.com.<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-518","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/camaemponto.com\/en\/wp-json\/wp\/v2\/pages\/518","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/camaemponto.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/camaemponto.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/camaemponto.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/camaemponto.com\/en\/wp-json\/wp\/v2\/comments?post=518"}],"version-history":[{"count":2,"href":"https:\/\/camaemponto.com\/en\/wp-json\/wp\/v2\/pages\/518\/revisions"}],"predecessor-version":[{"id":4068,"href":"https:\/\/camaemponto.com\/en\/wp-json\/wp\/v2\/pages\/518\/revisions\/4068"}],"wp:attachment":[{"href":"https:\/\/camaemponto.com\/en\/wp-json\/wp\/v2\/media?parent=518"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}